1. Awareness
This is the “first date.” People don’t know you yet.
You’re showing up in their feed, their inbox, or on Google, hoping to spark curiosity.
The goal here isn’t to sell—it’s to start the conversation.
Think: blog posts, social media ads, YouTube videos, SEO content.
2. Consideration
Now they know your name.
They’re interested, but skeptical (because who isn’t?).
Here you educate, answer questions, and prove you’re not just another cookie-cutter business.
Think: free guides, webinars, case studies, comparison charts.
3. Decision
Here’s where the rubber meets the road.
They’ve seen your stuff, they like you, now they need the nudge. T
his stage is all about clarity and reducing friction.
Think: clear pricing pages, sales calls, trial offers, testimonials.
4. Retention
Surprise—funnels don’t end when someone buys!
Retention is how you keep happy customers coming back,
referring friends, and turning into brand ambassadors.
Think: loyalty programs, upsells, email nurture sequences, killer customer service.